Policies

Terms of Service

Last updated: September 9, 2026

These terms govern your use of signalaamedia.com and pay.signalaamedia.com and the services of Signal AA Media LLC ("Signal AA Media", "we", "us"). By sending us a brief, accepting a quote, or paying an invoice, you agree to them.

1. What we provide

We produce content items for small businesses and creators: thumbnails and cover images, caption packs, clip edits, podcast edits, ad creative sets, short brand videos, monthly content packages, and custom work agreed in writing. Each item on our menu has a published scale (a base plus factors such as length, quantity, extras and rush) and a stated turnaround. Prices are computed from the published scales; the emailed quote is the invoice. The scope of your order is what the accepted quote says, no more and no less.

2. Quotes, orders and payment

• You email a brief to hello@signalaamedia.com with the menu item and its inputs: length, quantity and any extras. We reply with a quote computed from the published scales on our menu. The estimator on our site runs the same arithmetic; the quote matches the estimate to the cent unless the brief changes the inputs. A quote is an offer; nothing is ordered until you accept it by email.
• When you accept, we send an invoice from billing@signalaamedia.com for the quoted amount. Invoices are paid by card at pay.signalaamedia.com, where the card form is provided by our payment processor, Stripe. We never ask for card details on this website or by email, and we never see or store your card number.
• Work starts when the invoice is paid and we have the material we need from you.
• All prices are in US dollars. The item subtotal is the base plus length or quantity and selected extras, including subtitle translation at $20 per additional language on clip, reel, podcast and brand video. Extra revision rounds add 15% of that subtotal per round beyond the two included. Source files add 10% of that subtotal, minimum $15. Revision rounds, source files and rush form one aggregate multiplier on that subtotal; the charges do not increase each other. We round once to the cent at the end. The minimum invoice is $25. Rush adds 50% of the item subtotal and halves the stated turnaround for individual items. Monthly rush means delivery within 2 weeks of payment and material. Every line appears on the quote.
• Repeat orders of an unchanged item, with unchanged inputs, at an unchanged price do not need a new quote: your email with the new material is the order. We still send the invoice first and start only once it is paid.
• Content Month and Content Month Plus are invoiced once a month, in advance. You can stop at any time before the next invoice is issued.

3. Your material

You confirm that you have the right to use everything you send us: footage, audio, images, text, logos, and anything else. You grant us a licence to use that material only to produce your order. We do not resell it, reuse it for other clients, or show it publicly without your written permission.

4. Deliverables and ownership

Once an invoice is paid in full, you own the finished files we deliver for that order and may use them anywhere, subject to any third-party licences noted on the quote. Source files are returned when requested within 30 days of delivery, for 10 percent of the item subtotal with a $15 minimum, stated on the quote when you ask for them up front. We keep the rights to our own tools, templates, and working methods. Where a deliverable includes third-party assets such as fonts, music, or stock footage, those assets stay under their own licences; we tell you on the quote when a licence is required for your use.

5. Turnaround and revisions

• The clock starts when the invoice is paid and we have your material. Individual-item turnaround is counted in business days, excluding weekends and US public holidays.
• Two revision rounds are included on every item. A round is one consolidated set of change requests sent by email after delivery. Further rounds are 15 percent of the item subtotal each, on the same scale as the menu. Changes that fall outside the original brief are quoted separately before we do them.
• If we cannot meet the turnaround we tell you before it passes and offer a new date or a refund of that item.

6. Refunds

A full refund is available any time before work starts. After delivery, revisions come first. Our refund policy has the details.

Monthly per-piece value = package price ÷ included pieces: 16 for Content Month or 30 for Content Month Plus. The package price excludes separately priced items. The weekly strategy note, the ad set inside Month Plus, and extras are refunded on their own line and are never part of the per-piece pool. Content Month Plus's $2,000 includes an ad set valued at the menu rate of 6 × $75 + 2 × $140 = $730, leaving a $1,270 package for 30 pieces = $42.33 per piece. The $150 strategy-note fee is divided equally across the delivery weeks listed on the quote, with each undelivered week refunded at that share. If you cancel or we miss a delivery, every undelivered included piece, including work in progress, is refunded at its per-piece value. Undelivered separately priced items are refunded at their own line value; rush and other modifiers are refunded in the same proportion as the lines they apply to. Total refunds are capped at the amount actually paid, less any refunds already issued.

7. Acceptable use

We may decline any brief. We do not produce content that is unlawful, deceptive, infringes someone else's rights, or makes claims that cannot be supported, and we do not invent reviews, testimonials, or endorsements. If we decline an order after you have paid, you receive a full refund.

8. What we promise, and what we do not

We deliver each item as described on the quote, to the standard shown on our menu. The estimator on our site is an estimate; the emailed quote is the invoice, and where the two differ because the brief changed the inputs, the quote governs. We make no promise about views, followers, sales, or any other outcome from using the content. To the maximum extent permitted by law, our total liability for any claim arising from an order is limited to the amount you paid for that order.

9. Changes to these terms

We may update these terms. The version on this page applies from its "last updated" date. Changes do not apply to orders already paid for.

10. Contact

Signal AA Media LLC · orders: hello@signalaamedia.com · invoices: billing@signalaamedia.com

7901 4th St N STE 300, St. Petersburg, FL 33702 · +1 (305) 992-2129 (business days)