Policies

Refund Policy

Last updated: September 9, 2026

1. Before work starts

You can cancel any paid order by email until work starts, and we refund it in full. Work starts once the invoice is paid, we have your material, and we have begun on the item. If you are not sure whether we have started, ask; we tell you straight.

2. After work starts, before delivery

If you cancel after work starts, we refund the invoiced amount less the share of that amount for pieces already delivered or in progress, itemised on the refund note. Where an item is priced per piece, per clip or per post, each piece carries its line price from the quote; where an item is priced by length, the whole item counts as one piece. Rush and other modifiers are refunded in the same proportion as the lines they were applied to. We tell you the amount before processing it, and we send you whatever has been produced so far. Monthly packages follow the per-piece calculation in section 4.

3. After delivery

• Every item includes two revision rounds. If a delivered item is not right, reply to the delivery email with what to change and we fix it.
• If, after the included rounds, an item still does not match the brief as written on the quote, tell us within 14 days of the last delivery and we refund that item in full.
• We do not refund an item that matches the brief because you changed your mind, or because of the results it produced, such as views or sales.

Source files are returned when requested within 30 days of delivery, for 10 percent of the item subtotal with a $15 minimum. Extra revision rounds beyond the two included are 15 percent of the item subtotal each; a paid extra round that has not started is refunded in full on request.

4. Monthly packages

Content Month and Content Month Plus are invoiced once a month, in advance. You can stop at any time before the next invoice is issued.

Monthly per-piece value = package price ÷ included pieces: 16 for Content Month or 30 for Content Month Plus. The package price excludes separately priced items. The weekly strategy note, the ad set inside Month Plus, and extras are refunded on their own line and are never part of the per-piece pool. Content Month Plus's $2,000 includes an ad set valued at the menu rate of 6 × $75 + 2 × $140 = $730, leaving a $1,270 package for 30 pieces = $42.33 per piece. The $150 strategy-note fee is divided equally across the delivery weeks listed on the quote, with each undelivered week refunded at that share. If you cancel or we miss a delivery, every undelivered included piece, including work in progress, is refunded at its per-piece value. Undelivered separately priced items are refunded at their own line value; rush and other modifiers are refunded in the same proportion as the lines they apply to. Total refunds are capped at the amount actually paid, less any refunds already issued.

Rush adds 50% of the item subtotal and halves the stated turnaround for individual items. Monthly rush means delivery within 2 weeks of payment and material. Delivered pieces follow section 3. The total refund is rounded to the nearest cent.

5. Orders we decline

If we decline an order after you have paid, for any reason, you receive a full refund.

6. How refunds are paid

Refunds go back to the card that paid the invoice, through Stripe. Once we issue a refund it usually appears on your statement within 5 to 10 business days, depending on your bank. To request a refund, email billing@signalaamedia.com with the invoice number. We answer refund emails within two business days.

7. Chargebacks

Please email us before opening a dispute with your bank.

8. Contact

Signal AA Media LLC · billing@signalaamedia.com · hello@signalaamedia.com